Intake Consultations
All Client Intake consultations will be complimentary. This is a time to determine if we can help a client be
successful in their life goals or help them set their life goals. The Client Intake Consultation will not exceed 2
hours. Any time spent beyond the 2 hours will be charged hourly (i.e. 2.5 hours will be billed as 1 hour, 3.5
hours as 2, etc.). If the consult takes no more than an hour, a Client may opt to jump right into a paid session,
starting the same day the consult is completed in full.
Cancellation Policy
Flourish Farms holds the exclusive rights to end any session early or reschedule due to animals not being able to perform their duties and/or for their safety at any time.
Flourish Farms holds the right to deny any Client a session or future session(s) for any reason, before, after, or during a session.
Any session that is canceled by the Client/Legal Guardian/Responsible Adult within 24 hours of the session must be paid in full.
“Good-Note” Policy
When working with any living being, human or animal, it is always best to end any type of interaction on a positive note, whenever possible. There are going to be “bad days” for both animals and homo sapiens. Flourish Farm will always strive to end on a “good note” with the Client and the animal, whenever possible. “Ending on a “good note’” is defined by Gymglish as “ending on an optimistic tone.”
In times of discrepancy, the Flourish Farm employee will have the final say when a session will end early or be extended.
Flourish Farm Employees have the exclusive right to deny admittance, end early, and refuse future access to sessions.
Employees and Volunteer Involvement
1 employee and 1 volunteer must be present for the duration of a session for all ages of Clients.
1 employee and 2 volunteers must be present during the entire duration of a hippotherapy session for all ages of Clients.
Client Guidelines
While on Flourish Farm property, all clients should act in a manner that is respectful to the grounds, staff, volunteers, and animals.
During a session, all clients should actively participate in the session to the best of their abilities.
Flourish Farm holds the exclusive right to deny services to any client found to not be following these guidelines.
Legal Guardian/Responsible Adult Guidelines
While on Flourish Farm property, all persons should act in a manner that is respectful to the grounds, staff, volunteers, and animals.
During a session, all persons involved indirectly shall not in any way inhibit, interfere, or intervene with staff, volunteers, or animals, unless directly asked to do so.
During a session, all persons involved directly should actively participate in the session to the best of their abilities.
Flourish Farm holds the exclusive right to deny services to any client due to failure to follow these guidelines by Legal Guardians/Responsible Adults.
Flourish Farm holds the exclusive right to deny access to Legal Guardians/Responsible Adults to sessions, or prohibit entry to Flourish Farm property, due to failure to follow these guidelines.
Any person who is not on record (permitted by Legal Guardian only) with Flourish Farm shall not be immediately present or actively involved in a session with a Dependent Adult, Dependent Teen, Independent Child, or Dependent Child.
Non-Residential Animals
Papered/certified service animals are allowed on Flourish Farm property. The owner(s) must provide proof of service animal certification.
No non-residential emotional support animals, therapy animals, or pets will be allowed on Flourish Farm property, including being in a vehicle, carried, or in a bag/stroller/carrier – no exceptions.
Faith-Based Sessions
For Faith-Based Sessions, all employees and volunteers that will be directly interacting with clients must profess Jesus as Christ and the only One True God.
The Faith-Based Therapy Sessions can be added to any of the offered Therapy Sessions for free. Any Client may ask for a session to be Faith-Based.
Legal Guardians must sign off for Clients ages 2-17.
Definitions:
Actively Participate: Includes utilizing all senses a person has access to, to physically participate in a session.
Adult: 18+ (dependent and independent)
– Independent: Legally and medically cleared to make any and all decisions independently. Will likely drive themselves or be dropped off.
– Dependent: Needs support in at least one area. Responsible Adult should be within ear/eye-shot OR immediately present/involved with the team during the entire session.
Dependent Child, 9-12: Responsible Adult needs to be immediately present/involved with the team during the entire session.
Child, 2-8: Responsible Adult needs to be immediately present/involved with the team during the entire session.
Client: Adult/Teen/Child around whom a session is centered.
Immediately Present: (in reference to Responsible Adult presence during a session), Within 10-20 feet of the session OR within 2 feet of the fence of the arena.
Immediately Involved: (in reference to Responsible Adult involvement during a session), The Responsible Adult will actively participate with the team during the entire duration of a session.
Independent Child, 9-12: Responsible Adult should be on the property for the entirety of the session. Needs to be within ear/eye-shot of the session location.
Legal Guardian (LG): Person(s) who, according to the State of Ohio, have legal custody or are the living power of attorney for the client. LGs must have a current, legal form of identification on file with Flourish Farms.
Non-Recurring Sessions: Sessions that happen less than once a month to once a month with the same Client.
Recurring Sessions: Sessions that happen two or more times a month with the same Client.
Responsible Adult (RA): Independent adult who may or may not be the legal guardian of the client (if not legal guardian, the legal guardian must have a signature on record listing who is/are a Responsible Adult(s).
More than 1 RA may be on file to accompany a client at any given session. If RA who shows up with a client for a session is not listed with the LG signature(s) on file, the session will not happen until the LG(s) physically come to Flourish Farm to provide the proper information.
Session: A set amount of time that the client is actively participating with team members to work on mastering goals agreed upon by the team.
Team: The team includes at least 1 employee, 1 volunteer (2 volunteers for hippotherapy sessions), Client, and 1 Responsible Adult (if needed) that have agreed upon goals to work on during a session. The team may also include any and all medical providers.
Teen: 13-17 (dependent and independent)
– Independent: Responsible Adult should be on the property for the entire session duration. Does not need to be within ear/eye-shot of the session location.
– Dependent: Responsible Adult should be within ear/eye shot OR immediately present/involved with the team during the entire session.